We're Here to Help
The fastest way to get support is through our Discord server. Join our community and get answers fast!
Official GoE Craft community — support, bug reports, ideas & chat.
Join ServerWhere to Go
Once you're in, head to the right channel for the fastest response.
You need help with something? Open a ticket about your issue here and our team will get back to you fast.
Found a bug in one of our add-ons or worlds? Report it here with a description and screenshots so we can fix it in upcoming updates.
Got a great idea for a new product or feature? Open a ticket for it in 🎫・support-tickets ! We read every suggestion and consider them for upcoming releases.
Common Questions
Quick answers before you hop on Discord.
The best place is the #bug-reports channel on our Discord server. Include a description of the problem, your Minecraft version, and any screenshots or video that helps explain it.
Yes! Head to the #ideas channel in our Discord. We review all suggestions and take the community's input seriously when planning new releases and updates.
All our products are available directly through the Minecraft Marketplace — just purchase and they download automatically. If you're running into installation issues, post in #support on Discord and we'll walk you through it.
Purchases made through the Minecraft Marketplace are managed by Minecraft Support. Please reach out to them first for refund requests. If you need additional help from our side, contact us via #support on Discord or email.
Check out our Careers page for open positions. Even if nothing is listed, we're always happy to see your work — you can also drop your portfolio in #ideas on Discord.
Still Need Help?
If Discord isn't for you, send us an email. We typically respond within 24–48 hours.
support@goecraft.com